Secure HD audio for clear and confidential conversations.Call recording and voicemail that allows you to easily listen to messages or read their transcripts on any computer or mobile device.Enhanced options for receptionists and executive assistants, such as assigning a delegate to screen and place calls on your behalf, placing a call on hold and picking it up from another Zoom phone terminal, and the ability to see if a contact is available before transferring a call.
Call Takeover – When events take a turn for the worse, supervisors can use the takeover feature to remove the agent from the call and take over the conversation.Call Barge – Add yourself to an active call as a participant.With this tool, only the agents hear the supervisor. Call Whisper – “Whisper” directly to agents when they are on the line.This feature was developed as part of a call quality control process. Call Listen – Listen to a call in progress without either party being aware of it.Particularly useful in call centers, for example, these Zoom Phone options were created for coaching purposes: The platform integrates perfectly with other Zoom products, but also with external tools, such as Salesforce, Slack, Microsoft Teams, Google Workspace… Zone Phone also offers integrations for call centers, such as Genesys, Twilio, or even Five9.ĭiscover the complete list of possible integrations with Zoom Phone. So you can start a call on your computer while you’re working, then transfer it to your cell phone in the middle of the call if you need to go somewhere. One of the most useful features for your mobile workers is the ability to switch your call from one device to another without losing the connection. Number portability is an important part of VoIP because you need to remain available to customers when you move from PSTN to VoIP. Configuration is fast and you can maintain contact with your customers during the transition to this platform. You won’t need to install new hardware or deal with downtime. In other words, you can use your existing phone provider when you sign up for Zoom Phone. Zoom Phone offers BYOC (Bring Your Own Carrier) support. While this is technically true, Zoom Phone offers many advantages to enhance your phone experience: Keep the existing Some will argue that to make a phone call via Zoom, it is possible to initiate a video conference without the camera.
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